Shipping policy

Shipping Policy

Welcome to EverHour. We are committed to delivering high-quality timepieces and home decor directly to your door safely and efficiently.

Please review our shipping policy below to understand how orders are processed, shipped, and delivered.

1. Processing Times

Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
Order Tracking: Once your order has shipped, you will receive a secondary email notification containing your tracking number and a link to track your parcel.

2. Shipping Rates & Estimated Delivery Times

We offer various shipping methods depending on your location. Estimated delivery times begin after the standard processing window.

Domestic Shipping `United States`

Shipping Method	Estimated Delivery Time	Shipping Cost
Economy Shipping	5 – 12 business days	Free
Standart Shipping	3 – 5 business days	5$

International Shipping

We ship to select destinations worldwide. International delivery rates and estimated delivery times are calculated at checkout based on your destination address.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard International	7 – 15 business days	50$

Note: Delivery times are estimates provided by shipping carriers and are not guaranteed. Factors such as weather, seasonal high volume, or customs clearance delays may impact delivery speed.

3. Customs, Duties, and Taxes (International Orders)

Import Fees: International orders may be subject to import duties, customs taxes, and administrative fees once the package reaches its destination country.
Responsibility: EverHour is not responsible for any customs clearance fees or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

4. How Do I Check the Status of My Order?

Once your order has shipped, you will receive an email notification from us with a tracking number. Please allow 24–48 hours for tracking details to update in the carrier system.

If you have not received your tracking number within 5 business days of placing your order, or if you have questions regarding an existing shipment, please reach out to us at support@everhour.store with your name and order number.

5. Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address prior to completing checkout.

If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for re-shipping charges.
EverHour is not liable for orders delivered to incorrect addresses entered by the buyer during checkout.

6. Lost, Stolen, or Damaged Packages

Damaged Items: If your order arrives damaged, please email us immediately at support@everhour.store with your order number and photos of the damaged item and packaging. We will assist you in arranging a replacement or resolution.
Lost or Stolen Packages: Once packages are handed over to the courier, EverHour is not directly responsible for lost or stolen items verified as delivered by the carrier. If your tracking states "Delivered" but you haven't received it, please check with neighbors, building management, and contact your local carrier service.